How to prepare for your Zoom Telehealth appointments 

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• Call (02) 4971 4044 to book an appointment as usual with your preferred doctor or if you are a patient of the practice you can book with Dr Vim Timba using HotDoc- click here now

• The staff will confirm your email if we have not emailed you before as this email will be where your Telehealth invite will be sent.

• If you are using a smartphone – you will be asked to download the app “Zoom”, the free web-based video conferencing application – and create a free account with Zoom. We suggest doing this anyway to stream line the process if required.

• If you are using a computer with video capability and microphone/speakers, you need to be able to access email. You can visit www.zoom.us to create an account before your appointment.

• Using your phone or computer on broadband internet will work better than your phones’ roaming internet – either way you will need internet capabilities to use telehealth.

• You will be sent an email from the practice at the time of your appointment – with an invite to join the “meeting”.

• Click on this link.

• On your phone it will open the Zoom app automatically and you should be connected

• On your computer it will ask your permission to run a program which is the Zoom program, if you approve this it should connect within 30-60 seconds.

• Your video and audio should automatically connect and you are ready for your consult with your doctor.

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Tips to get the most out of Telehealth

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• The elderly or less “tech-savvy” patients, may need relatives or friends to lend them equipment (smart phones, tablets, web cams etc).

• We can use the telephone but video telehealth means the doctors can examine patients as well as speak to them – this is preferable in providing the best care.

• Families should try to pool together medical equipment such as thermometers, blood pressure machines and oxygen saturation probes – if available.

• Social distancing is very important in this time, and this particularly means keeping sick people away from well people – even in the same house- so while we want you to help each other access telehealth it is not worth putting people at risk – we can use simple telephone if this is the only option.