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Image by Alejandro Escamilla

Telehealth Consults

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Patients are able to book a Telehealth consult but our practice does prefer face to face consults.

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For those with access to camera and microphone/speakers, including smartphones and webcams attached to their home computers, Telehealth with video will be used via Zoom.

If a patient cannot access the above, we can offer telephone consults.

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Existing patients of the practice can book Telehealth with Dr Brianna Joseph and Dr Bastian Joseph online via HotDoc right now- click here.

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Dr Michael Joseph is unable to offer Telehealth appointments.

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Requests for medical certificates, prescriptions and referrals can be readily provided by email or fax. 

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Telehealth is for ONE - TWO issues per consult. 

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The cost for a standard consult is $130 with a medicare rebate* of $42.85.

​This will be payable on completion of the Telehealth consult over the phone.

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*A medicare rebate is available for exisiting patients who have been seen face to face in the last 12 months. This is a Medicare rule. 

Image by Sarah Gualtieri

How to prepare for your Zoom Telehealth appointments 

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  • Call (02) 4971 4044 to book an appointment as usual with your preferred doctor or if you are a patient of the practice you can book with Dr Brianna Joseph and Dr Bastian Joseph using HotDoc- click here now

  • The staff will confirm your email if we have not emailed you before as this email will be where your Telehealth invite will be sent.

  • If you are using a smartphone – you will be asked to download the app “Zoom”, the free web-based video conferencing application – and create a free account with Zoom. We suggest doing this anyway to stream line the process if required.

  • If you are using a computer with video capability and microphone/speakers, you need to be able to access email. You can visit www.zoom.us to create an account before your appointment.

  • Using your phone or computer on broadband internet will work better than your phones’ roaming internet – either way you will need internet capabilities to use telehealth.

  • You will be sent an SMS from the practice at the time of your appointment – with the link to join the meeting.

  • Click on this link.

  • On your phone it will open the Zoom app automatically and you should be connected.

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Tips to get the most out of Telehealth

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  • The elderly or less “tech-savvy” patients, may need relatives or friends to lend them equipment (smart phones, tablets, web cams etc).

  • We can use the telephone but video telehealth means the doctors can examine patients as well as speak to them – this is preferable in providing the best care.

  • Families should try to pool together medical equipment such as thermometers, blood pressure machines and oxygen saturation probes – if available.

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